Privacy policy
Privacy policy
1. Introduction
1. Introduction
Race2Cloud Technologies Pvt. Ltd. (referred to as “our”, “us” and “we” in this notice) is a global IT implementation services company. We help our clients to improve their Marketing , Sales , Service , HR , Finance and other operation processes , through SaaS and PaaS Platform . We believe that the responsible use of data supports business growth and builds strong relationships between business and customer.
Keeping your information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards that comply with all data protection laws and regulations applicable to processing personal information, including but not limited to the laws and regulations of the European Union, the United Kingdom, the United States of America , India , Singapore and United Arab Emirates.
We limit access to personal information to third parties and employees with a business reason to know this information. We maintain strict internal policies against unauthorized disclosure or use of your personal information.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. Race2Cloud is the data controller of any personal data you provide to us, including in relation to this website.
2. Information we may collect
The type of information we collect will depend on the circumstances and the service you are using. Generally speaking, we collect information relating to you and/or your use of our services in the following ways:
- Information relating to your use of the website
We collect information about how you use our website. This includes information relating to the pages you visit on our website, the services or information your search for and the links and content you choose to access. We may also use the personal information you provide through your use of our website to provide you with relevant content and to inform our marketing strategy. This type of activity is known as “profiling” – using automated means to process your personal data to analyse or predict your personal preferences, interest, or behaviours. You can object to profiling.
- Technical data
We collect information about the device(s) you use to access our site. This includes collecting unique mobile device ID or the internet protocol (IP) address online identifiers, which are numbers that can uniquely identify a specific computer or other network device on the internet. This information is linked to a cookie ID, which we receive and process. You may find more information on the cookies we use and the purposes for which we use them on our separate cookie policy .
- Contact data
We collect contact details when you sign-up to receive email alerts, attend one of our events, download our content, subscribe to our newsletters or where ask us to respond to a query you have. The personal data we collect includes your name, email address, job title, and location.
- Marketing and communications data
We collect information about your preferences in receiving marketing information from us and your communication preferences.
3. How we use this information
Except where required by law, we use the personal data you provide for the following purposes:
- To deliver the specific information or services you have requested.
- To enable the download of our content.
- Send you newsletters and information relating to our brands and services.
- Respond to your requests and feedback.
- Analyse and/or improve our services.
Under data protection law we are required to advise you on the legal basis for processing your personal data. For the most part, processing your personal information is based either on a) our legitimate interests related to us providing you services you have requested or otherwise your customer relationship with us, or b) your consent, where requested.
4. How long we will keep your information
We will keep your personal data for as long as is necessary for the relevant service, in accordance with our legal obligations. After this time, your personal data will either be securely deleted or anonymised so that it can be used for analytical purposes. You may request further information via the contact details given in this Privacy Notice.
5. How we secure your information
We maintain appropriate organisational and technological safeguards to help protect against unauthorised use, access to or accidental loss, alteration or destruction of personal data. We also seek to ensure our service providers do the same.
6. Information Sharing and Disclosure
- Information shared with our third-party service providers
We use several third parties to perform business functions on our behalf, such as sending our newsletters and hosting our online services and customer relationship management. We will only disclose the information necessary to enable these third parties to perform their services. Our service providers are contracted to comply with our instructions, and we require that they do not use your personal data for their own business purpose.
- Information shared with other parties
Where required or permitted by law, personal data may be provided to others, such as regulator and law enforcement agencies, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent or act regarding illegal activities, and as otherwise required by law.
We do not sell or rent any personal data about you to any third party.
7. Data protection acts
Different regions have their own geo-specific regulations that companies or individuals who enter into a business agreement in the region have to adhere to. Race2Cloud Technologies Pvt. Ltd. has a wide range of security-sensitive data across different industry verticals in multiple geos. This makes us responsible for these data, and we take measures to get our services certified against making any unsolicited intrusions.
To adhere to the respective regulations of different geos that Race2Cloud Technologies Pvt. Ltd. operates in, we comply with various regional regulations. We ensure all data is handled confidentially with no unauthenticated access to your data, fully meeting our customers’ needs and satisfying all local regulations and laws.
- GDPR – General Data Protection Regulation
- What and Why
The General Data Protection Regulation (GDPR) regulates data protection law across all 28 EU countries and levies strict rules on monitoring and processing personally identifiable information (PII). GDPR applies to all organizations holding and processing EU resident’s personal data, regardless of geographic location.
The massive digital disruption, especially the internet is the reason why GDPR came into existence. Users demanded more control when it came to their data storage and usage, eventually resulting in the adoption of strict measures to tackle data breach. - How Race2Cloud Technologies Pvt. Ltd. Complies with GDPR
As per the Article 7 of The General Data Protection Regulation (GDPR) Conditions for consent, Race2Cloud Technologies Pvt. Ltd. follows all the requisites as required by its process. The checklist of consent mechanism which ensures that Race2Cloud Technologies Pvt. Ltd. abides by the GDPR Laws:- Tick Box: - Opt-in is taken with pre-un-ticked box from Email and Publishing Sites which requires positive action from the user.
- Specific: - Separate consent is taken for each type of process and there are no preconditions of signing up to receive a service. Purpose is specified in simple language.
- Informative: - Consent is received only after the individual is made aware of the purpose, controller, Opt-out option, terms and policies.
- Proof: - Timestamps are taken to ensure the process of taking consent is followed according to the regulations every time.
- Data is used for marketing purposes and the tools used for processing are of ISO27001 standard.
- A dedicated group of professionals, including our Data Protection Officer, data specialists, security personnel, and technology teams work to ensure privacy and data compliance is maintained in our data process.
- An internal data governance framework to review how our opt-in data is being used and protected while in our custody and documentation of all data handling processes and incidents.
- Data security policies and controls in place globally, which are continually tested and evolved to keep pace with new regulations and governance requirements.
- What and Why
- PECR - Privacy and Electronic Communications Regulation
- What and Why
PECR stands for Privacy and Electronic Communications Regulation, and forms part of the European Union ePrivacy Directive — the law that is currently being updated to become the much-dreaded ePrivacy Regulation which will focus more acutely on curbing cookie use for tracking purposes. PECR covers:- marketing calls, emails, texts and faxes;
- cookies (and similar technologies);
- keeping communications services secure; and
- customer privacy as regards traffic and location data, itemized billing, line identification, and directory listings.
- How Race2Cloud Technologies Pvt. Ltd. Complies with PECR
Race2Cloud Technologies Pvt. Ltd. conducts an audit to look at whether we have effective policies and procedures in place, and whether we are following them. It includes recommendations on how we could improve. We believe that audits play a key role in helping organizations understand and meet their obligations.
We select service providers for audit based on the level of risk. We then carry out both an off-site check of your security policies and procedures, and an on-site review of your procedures in practice.
- What and Why
8. Your rights
Object to our processing of your personal data where we are relying on legitimate interest (or those of a third-party), and you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have a right to object where we are processing your personal data for the purposes of direct marketing or profiling. You can object at any time and we shall stop processing the information you have objected to, unless we can show compelling legitimate grounds to continue that processing.
Access your personal data. If you make this kind of request and we hold personal data about you. We are required to provide you with information on it, including a description and copy of the personal data and why we are processing it. We will require you to prove your identity before granting access to your personal data. We will process your request within the timeframe required under the relevant law.
Request the transfer of your personal data. We will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format. Please note this right applies to the personal data you have provided to us; and if we use your personal data on the basis of consent or where we used the information to perform a contract with you.
Request erasure (deletion) of your personal data. You have a right to ask us to delete or remove your data where you have successfully exercised your right to object, or where we are required to erase your personal data to comply with local law. Please note, we may be required to retain certain information by law and/or for our own legitimate business purpose. But when we do so, we will inform you
Request correction or updating of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected. Request the restriction of our processing of your personal data in some situations. If you request this, we can continue to store your personal data but are restricted from processing it while the restriction is in place.
Withdraw your consent. Where you have provided your consent to our processing of your personal data you can withdraw your consent at any time. If you do withdraw consent, that will not affect the lawfulness of what we have done with your personal data before you withdrew consent.
Make a Complaint. We will do our best to resolve any complaint. However, if you feel we have not resolved your complaint, you have a right to make a complaint to your local data protection authority.
If you exercise the rights above and there is any question about who you are, we may require you to provide information from which we can satisfy ourselves as to your identity.
9. Transfer of Rights
Should Race2Cloud Technologies Pvt. Ltd. be acquired, merged, or endeavour to become closed for business, Race2Cloud Technologies Pvt. Ltd. reserves the right to transfer or assign the information collected during the due course of business. This information may be held as part of any such acquisition, merger, sale, or other change of control or business entity status.
10. Communications
On occasion, as deemed necessary by Race2Cloud Technologies Pvt. Ltd. , we will send you various communications as part of the Service, such as, but not limited to, account activity alerts and updates. Said communications shall originate from Race2Cloud Technologies Pvt. Ltd. and be conducted in compliance with this Privacy Policy. At any time, the user may opt-out of such communications as instructed in the email.
11. Changes and Updates
We reserve the right to amend this privacy policy as we deem necessary or appropriate due to legal or regulatory requirements or changes to our business practices. Please review this Privacy Policy from time to time for any changes that may have been made.
12. Contact Us
For more information, or if you have questions or concerns regarding Race2Cloud Technologies Pvt. Ltd. Privacy Policy, you may email us at contact@race2cloud.com or you can send correspondence to either of the following addresses: